Refund Policy
At The Beauty Hub, we are committed to ensuring you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and responsibilities.
1. Returns & Refunds Eligibility
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Products must be returned within 14 days of receipt.
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Items must be unused, unopened, and in their original packaging.
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Sale items, gift cards, and personalised products are non-refundable unless they arrive damaged or defective.
2. Damaged or Faulty Products
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If your product is faulty, damaged, or incorrect, please contact us immediately at admin@thebeautyclub.net with a description and photos.
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We will offer a full refund or replacement at no additional cost to you.
3. Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Shipping costs for returns are the responsibility of the customer unless the item is faulty or damaged.
4. Exchanges
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Exchanges are only possible for items of the same value and are subject to stock availability.
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To request an exchange, please contact us at admin@thebeautyclub.net before returning the item.
5. How to Return an Item
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Contact our customer service team at admin@thebeautyclub.net.
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Pack the item securely in its original packaging.
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Ship the item to:
The Beauty Hub
Redditch, B98
We recommend using a trackable shipping service as we are not responsible for items lost in transit.
6. Additional Information
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We reserve the right to refuse refunds for items returned outside the above conditions.
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This policy does not affect your statutory rights under UK consumer law.